Our Promises - 5Ms
The 5Ms training programme provides the foundation for the Langham Culture. Every Langham colleague will receive this 5-module training programme.
What is “5Ms”?
My Brand |
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Explains the focus of each brand under Langham Hotels International. |
My Langham |
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Talks about the history and values of the company |
My Guest |
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Elaborates the philosophy behind our customer service spirit. |
My Colleagues |
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Shares the importance of teamwork and effective team behaviours. |
My Self |
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Offers insights to colleagues on how to excel. |
Following is the poster that carries the core messages of the 5Ms training programme.
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