Coordinate group block inventory and rate accuracy in Opera. Process changes, cancellations and new group bookings (weddings and social events).  Submit reports outlining group performance to MSE manager, DORM and reservation Manager focusing on pick up and approaching their cut off dates.  Process billing, room blocking and any other tasks related to group blocks.

Maintain complete knowledge of all hotel facilities/services, hours of operation.  All guest room layouts, bed types, decor, appointments and locations.  Room availablity for any given day.  Restricted dates, rates and room types.  All room rates, package and promotions.  Specific arrangements between hotel and travel agencies, corporate reservations center.  Entertainment/special events schedulced in hotel. Ability to score 90% or above on Mystery Shop Call Criteria.

In addition, attend Meetings and Pre-Conference Meetings and build group website links.